1. Parties, Scope, and Key Definitions 

1.1 Parties to This Agreement 

These Terms govern the relationship between: 

• “AIHive” or “We” or “Our”: AIHive.global, an enterprise AI agent platform developed and operated by AHT Tech, a technology company with over 18 years of enterprise IT delivery experience across the Asia-Pacific region. 
• “Client,” “You,” or “Your”: The individual, company, or legal entity accessing or using AIHive’s platform, services, or products under these Terms. If you are accessing the platform on behalf of an organization, you represent and warrant that you have the legal authority to bind that organization to these Terms. 

1.2 Definitions 

For the purposes of these Terms, the following definitions apply: 

2. Description of Services 

AIHive provides an enterprise AI agent platform that enables organizations to build, deploy, orchestrate, and govern intelligent AI agents at production scale. Our Services are designed specifically to address the operational and compliance requirements of regulated industries and to bridge the gap between AI experimentation and production deployment. 

2.1 SaaS Platform

The AIHive SaaS Platform provides a self-service environment accessible at app.aihive.global. The SaaS Platform includes: 

• Agent Studio: A no-code and low-code environment for designing, configuring, and testing AI agent workflows 

• Orchestration Engine: A multi-agent coordination layer supporting sequential, parallel, and conditional workflow execution 

• Model Router: A model-agnostic integration layer supporting simultaneous connection to multiple LLM Providers within a single workflow 

• Governance Dashboard: Real-time monitoring, audit trail access, role-based access controls (RBAC), and compliance reporting 

• Integration Hub: Pre-built connectors for enterprise systems including SAP, Salesforce, Workday, and 50+ additional platforms 

• Agent Marketplace: Access to 500+ industry-specific agent templates ready for customization and deployment 

2.2 Modular On-Premise Deployment 

AIHive’s Modular Implementation option enables enterprise clients to deploy the full AIHive platform stack within their own IT infrastructure (on-premise servers or private cloud environments). Under this deployment model: 

• All Customer Data processing occurs entirely within the Client’s infrastructure 

• No Customer Data is transmitted to AIHive, AHT Tech, or any third-party cloud provider 

• The Client assumes full operational responsibility for infrastructure maintenance, uptime, and data security within their environment 

• AIHive provides software licensing, deployment documentation, and optional AHT Tech engineering support for initial setup and ongoing optimization 

2.3 Agent Marketplace 

The Agent Marketplace provides access to a curated library of pre-configured AI agent templates developed by AIHive and AHT Tech for specific industry verticals, including but not limited to financial services (KYC automation, fraud detection, loan processing), healthcare (patient triage, medical coding, clinical documentation), manufacturing (predictive maintenance, supply chain optimization), retail (customer service automation, inventory management), and legal services (contract review, regulatory research). 

2.4 AI Engineers for Hire 

AIHive’s AI Engineers for Hire service provides enterprise clients with access to dedicated AHT Tech AI engineers who design, build, test, and deploy custom AI agent solutions on behalf of the Client. This service is governed by a separate Statement of Work (SOW) or project agreement, which specifies deliverables, timelines, resource allocation, and commercial terms. The AI Engineers for Hire service is available as a standalone engagement or as a supplement to a SaaS Platform subscription. 

Service Commitment: AIHive commits to delivering the first production-ready AI agent within 4 weeks of project kickoff for eligible engagements under the AI Engineers for Hire service, subject to timely receipt of required Client inputs, data access, and system integration credentials. 

3. Account Registration and Access 

3.1 Eligibility 

Access to AIHive Services is restricted to: 

• Legal entities (companies, partnerships, institutions, government bodies) or their authorized representatives 

• Individuals who are at least 18 years of age and who have the legal capacity to enter into binding contracts 

• Organizations and individuals who are not subject to trade sanctions, export control restrictions, or other legal prohibitions that would prevent them from entering into commercial agreements with AHT Tech 

3.2 Account Registration 

To access the AIHive SaaS Platform, you must create an account by providing accurate, current, and complete information, including your name, business email address, organization name, and industry. You are responsible for maintaining the accuracy of your account information and for updating it promptly if it changes. AIHive reserves the right to reject any account application or suspend any account that provides false or misleading registration information. 

3.3 Account Security 

You are solely responsible for: 

• Maintaining the confidentiality of your account credentials, including API keys and access tokens 

• All activities that occur under your account, whether authorized or unauthorized 

• Immediately notifying AIHive at info@aihive.global of any suspected unauthorized access, credential compromise, or security breach affecting your account 

• Ensuring that all users within your organization who access AIHive under your account comply with these Terms 

AIHive implements Multi-Factor Authentication (MFA) and enforces Role-Based Access Controls (RBAC) to support account security. Enterprise clients are strongly encouraged to enable MFA for all user accounts and to apply the principle of least privilege when configuring RBAC roles. 

4. Acceptable Use Policy 

4.1 Permitted Uses 

Subject to payment of applicable fees and compliance with these Terms, AIHive grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business operations, including: 

• Building, testing, deploying, and operating AI agents for legitimate business process automation 

• Processing Customer Data through AI agents in accordance with applicable data protection law 

• Integrating AIHive with your authorized enterprise systems and data sources 

• Accessing the Agent Marketplace to configure and deploy pre-built agent templates 

• Generating AI Outputs for business analysis, decision support, and workflow automation purposes 

• Engaging AHT Tech engineers through the AI Engineers for Hire service to develop custom solutions 

4.2 Prohibited Uses 

You may not use the AIHive Services to: 

• Generate, distribute, or facilitate any content that is illegal, defamatory, discriminatory, hateful, obscene, or that violates the rights of any third party 

• Process or transmit data in violation of applicable privacy or data protection law, including without limitation GDPR, HIPAA, the Vietnam AI Law 134/2025/QH15, or the Singapore PDPA 

• Attempt to circumvent, reverse engineer, decompile, or disassemble any AIHive proprietary technology, including the orchestration engine, governance framework, or model routing layer 

• Use the platform to engage in unauthorized surveillance, tracking, profiling, or targeting of individuals without appropriate legal basis and consent 

• Deploy AI agents that impersonate identifiable real individuals without their explicit and documented consent 

• Use the Services in connection with the development or distribution of malware, ransomware, spyware, or any other malicious software 

• Exceed your subscribed usage limits, share access credentials with unauthorized third parties, or attempt to access features or data beyond your authorized scope 

• Resell, sublicense, or redistribute AIHive Services to third parties without a separate written reseller agreement with AHT Tech 

• Use AIHive’s infrastructure or brand to operate a competing AI agent platform or development service 

• Submit any content or Customer Data to AIHive that you do not have the legal right to process, including third-party confidential information or data obtained without appropriate authorization 

4.3 AI-Specific Use Restrictions

In addition to the general prohibitions above, the following restrictions apply specifically to AI agent operation within the AIHive platform: 

• You must not use AI agents to make fully automated decisions that have a significant legal effect on individuals (e.g., credit denials, employment decisions, medical diagnoses) without implementing mandatory human review checkpoints, as required by GDPR Article 22 and equivalent regulations 

• You must not attempt to manipulate, jailbreak, or otherwise override the safety guardrails, content filters, or governance controls configured within the AIHive platform or by the underlying LLM Providers 

• You must not submit prompts or Customer Data designed to elicit harmful, dangerous, or deceptive AI Outputs 

• You must ensure that all AI Outputs used in regulated decision-making processes are reviewed by a qualified human professional before being acted upon 

• You acknowledge that AI Outputs may contain errors, hallucinations, or inaccuracies and you accept responsibility for validating all AI Outputs before reliance in any operational or consequential context 

REGULATED INDUSTRY NOTICE: Enterprise clients operating in financial services, healthcare, or other regulated sectors are responsible for ensuring that their use of AI agents within the AIHive platform complies with all applicable sector-specific regulations, including MAS TRM Guidelines (Singapore), HIPAA (US), and Vietnam AI Law 134/2025/QH15. AIHive provides compliance tooling and documentation, but compliance responsibility rests with the Client as the Data Controller and the regulated entity.

5. Fees, Payment, and Subscription Terms

5.1 Pricing Structure 

AIHive’s commercial pricing is structured as follows: 

Specific pricing for each service tier is available at aihive.global/pricing or by contacting partner@aihive.global. Enterprise clients negotiating custom pricing should refer to their MSA for binding commercial terms. 

5.2 Payment Terms 

• Subscription fees are due in advance at the start of each billing cycle 

• Usage-based fees (e.g., API call volumes, LLM pass-through costs) are invoiced monthly in arrears within 15 days of the end of each calendar month 

• All invoices are payable within 30 days of the invoice date, unless a different payment term is specified in the Client’s MSA 

• Payments are accepted via bank transfer, credit card (processed via PCI-DSS compliant payment processors), or as otherwise agreed in the MSA 

• All fees are quoted and payable in US Dollars unless a different currency is specified in the Client’s MSA or order form 

• Clients are responsible for all applicable taxes, duties, and levies arising from their use of AIHive Services, excluding taxes on AIHive’s net income 

5.3 Late Payment 

Invoices not paid within 30 days of the due date may be subject to a late payment charge at the rate of 1.5% per month (or the maximum rate permitted by applicable law, if lower), calculated from the due date to the date of actual payment. AIHive reserves the right to suspend access to the Services for accounts with outstanding balances exceeding 60 days past due, following written notice to the Client’s registered billing contact. 

5.4 Fee Changes 

AIHive may revise its standard pricing for SaaS Platform subscriptions with no less than 60 days’ written notice prior to the next billing cycle renewal. Fee changes do not apply to the current subscription term. Clients who do not accept the revised pricing may cancel their subscription before the renewal date by providing written notice to info@aihive.global. Enterprise clients with active MSAs are governed by the pricing terms of their MSA for the duration of its term.

5.5 Refunds 

Subscription fees are non-refundable except as follows: 

• Service Credit: If AIHive fails to meet the uptime commitments stated in the applicable Service Level Agreement (SLA), the Client may be entitled to Service Credits as specified in the SLA. 

• Material Service Failure: In the event of a material, sustained failure of the AIHive platform that renders the Services substantially unusable for a period exceeding 7 consecutive days, AIHive will work with the Client to determine a reasonable pro-rata refund for the affected period. 

• Statutory Rights: Refunds required by applicable consumer protection or contract law are not excluded by these Terms. 

6. Data Ownership, Processing, and Customer Responsibilities 

6.1 Client Ownership of Customer Data 

The Client retains full ownership of all Customer Data submitted to the AIHive platform. AIHive claims no ownership rights over Customer Data. AIHive’s right to access or process Customer Data is strictly limited to what is necessary to deliver the contracted Services and to comply with applicable legal obligations. 

6.2 License to Process Customer Data 

By submitting Customer Data to the AIHive platform, the Client grants AIHive a limited, non-exclusive, revocable license to process that data solely for the purpose of: 

• Delivering the Services as specified in the Client’s subscription or MSA 

• Providing technical support and troubleshooting 

• Complying with legal and regulatory obligations 

• Generating anonymized, aggregated, non-identifiable platform performance statistics (which AIHive may use to improve the platform, provided that no Customer Data can be re-identified from such statistics) 

AIHive does not use Customer Data to train foundation models (including third-party LLM Provider models) without the Client’s explicit, written consent. The Client controls which LLM Providers process their data via the AIHive Model Router, and AIHive maintains data processing agreements with all integrated LLM Providers. 

6.3 Data Processing Agreement 

Where AIHive processes Personal Data on behalf of the Client as a Data Processor (within the meaning of GDPR or equivalent applicable law), the parties shall enter into a Data Processing Agreement (DPA) that governs the terms of such processing. AIHive’s standard DPA is available upon request at info@aihive.global and is incorporated by reference into enterprise MSAs. The DPA constitutes a binding legal obligation for both parties with respect to the processing of Personal Data. 

6.4 Client Responsibilities Regarding Customer Data 

The Client is solely responsible for: 

• Ensuring that it has all necessary rights, permissions, consents, and legal bases to submit Customer Data to the AIHive platform for AI agent processing 

• Complying with all applicable data protection, privacy, and sector-specific regulations in connection with the collection, storage, and processing of Customer Data 

• Ensuring that end users whose data is processed by AI agents deployed by the Client are informed of such processing as required by applicable law 

• Maintaining appropriate data quality, accuracy, and completeness within Customer Data submitted to the platform 

• Implementing appropriate access controls and security measures within the Client’s own environment to prevent unauthorized access to Customer Data

7. Intellectual Property Rights 

7.1 AIHive’s Intellectual Property 

AIHive and AHT Tech retain all Intellectual Property Rights in and to the AIHive platform, including but not limited to: 

• The AIHive orchestration engine, model routing layer, and governance framework 

• The Agent Studio interface and all associated no-code/low-code tooling 

• All agent templates available in the Agent Marketplace 

• AIHive’s proprietary algorithms, methodologies, and implementation approaches developed through 18+ years of AHT Tech enterprise IT delivery 

• All documentation, training materials, marketing content, and visual design elements associated with the AIHive brand 

• Any improvements, enhancements, or derivative works developed by AIHive during the term of the Agreement 

7.2 AI Outputs and Client Intellectual Property 

AI Outputs generated by AI agents operating within the AIHive platform in accordance with Client configurations and Customer Data are provided to the Client for its use. The Client acknowledges that: 

• AI Outputs may not be unique and similar outputs may be generated for other clients using the platform 

• AIHive makes no representation or warranty regarding the copyright ownership or intellectual property status of AI Outputs, which may vary by jurisdiction and applicable law 

• The Client is responsible for conducting its own legal assessment of whether and how AI Outputs may be used, protected, or commercialized under applicable intellectual property law 

• AIHive retains no claim over AI Outputs generated using the Client’s Customer Data and configurations 

7.3 Feedback and Suggestions 

If the Client provides AIHive with feedback, suggestions, feature requests, or other input regarding the Services (“Feedback”), the Client grants AIHive a royalty-free, worldwide, perpetual license to incorporate such Feedback into the platform or Services without obligation to the Client. AIHive will not publicly attribute Feedback to the Client without prior written consent. 

7.4 Open-Source Components 

Certain components of the AIHive platform may incorporate open-source software licensed under Apache License 2.0, MIT License, or other approved open-source licenses. The use of such components is subject to their respective license terms, which do not limit the Client’s use of the AIHive Services. A list of open-source components and their applicable licenses is available in the AIHive documentation at docs.aihive.global. 

8. Confidentiality 

Each party (the “Receiving Party”) agrees to maintain the confidentiality of the other party’s (the “Disclosing Party’s”) Confidential Information and to use such information solely for the purposes of performing its obligations or exercising its rights under these Terms. “Confidential Information” means any information designated as confidential or that a reasonable party would understand to be confidential given the nature of the information and the circumstances of disclosure, including but not limited to pricing, product roadmaps, technical architecture, Customer Data, and business strategies. 

Confidentiality obligations shall not apply to information that: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was already known to the Receiving Party prior to disclosure; (c) is independently developed by the Receiving Party without reference to the Confidential Information; or (d) is required to be disclosed by applicable law or court order, provided that the Receiving Party gives prompt written notice to the Disclosing Party and cooperates with any efforts to limit disclosure. 

Confidentiality obligations under these Terms survive termination of the Agreement for a period of five (5) years, or for Customer Data and trade secrets, for as long as such information remains confidential. 

9. Warranties and Representations 

9.1 AIHive’s Warranties 

AIHive warrants that: 

• The Services will be provided with reasonable care and skill by qualified personnel 

• The SaaS Platform will substantially conform to the functional specifications described in the applicable documentation at docs.aihive.global 

• AIHive will implement and maintain the security measures described in its Security Architecture Overview and the applicable DPA 

• AIHive has the full right, authority, and capacity to enter into and perform these Terms 

9.2 Client’s Representations and Warranties 

The Client represents and warrants that: 

• It has the full legal authority to enter into these Terms and to bind the organization it represents 

• Its use of the Services will comply with all applicable laws and regulations, including data protection, financial services, healthcare, and AI-specific regulations applicable to the Client’s industry and jurisdiction 

• It has obtained all necessary rights, permissions, and legal bases to submit Customer Data to the AIHive platform for processing 

• It will not use the Services for any prohibited purpose described in Section 4 of these Terms 

9.3 Disclaimer of Warranties 

EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1, AIHIVE PROVIDES THE SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AIHIVE EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. 

In particular, AIHive does not warrant that: (a) the Services will be error-free, uninterrupted, or free from security vulnerabilities; (b) AI Outputs will be accurate, complete, reliable, or suitable for any specific purpose; (c) the Services will meet the Client’s specific regulatory compliance requirements without the Client’s own assessment and configuration. 

AI Technology Limitations: The Client acknowledges that AI technology, including the large language models integrated into the AIHive platform, may produce inaccurate, incomplete, biased, or unexpected outputs. AI agents require human oversight and cannot substitute for professional judgment in regulated or high-stakes decision-making contexts. The Client assumes responsibility for validating AI Outputs before operational reliance. 

10. Limitation of Liability and Indemnification 

10.1 Limitation of Liability 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: 

• AIHIVE’S AGGREGATE LIABILITY TO THE CLIENT FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY THE CLIENT TO AIHIVE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. 

• AIHIVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF AIHIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

• THESE LIMITATIONS APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH THE CLAIM IS BASED, WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE. 

Nothing in these Terms shall limit or exclude either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited by applicable law. 

10.2 Client Indemnification 

The Client agrees to indemnify, defend, and hold harmless AIHive, AHT Tech, and their respective officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to: 

• The Client’s breach of these Terms or any applicable law or regulation 

• The Client’s use of the Services in violation of the Acceptable Use Policy (Section 4) 

• Any claim that Customer Data submitted by the Client infringes the Intellectual Property Rights or privacy rights of a third party 

• The Client’s failure to obtain necessary consents, permissions, or legal bases for processing Customer Data 

• Any reliance on AI Outputs by the Client without appropriate human review in high-stakes or regulated decision contexts 

11. Service Availability and Support 

11.1 Uptime Commitment 

AIHive targets a monthly uptime availability of 99.5% for the SaaS Platform, excluding planned maintenance windows, force majeure events, and outages caused by third-party LLM Providers or infrastructure providers beyond AIHive’s reasonable control. Actual SLA commitments for enterprise clients are specified in the applicable MSA or SLA addendum. 

11.2 Planned Maintenance 

AIHive will provide enterprise clients with no less than 72 hours’ advance notice of planned maintenance windows that are expected to result in service interruption exceeding 30 minutes. Planned maintenance will be scheduled, where practicable, during low-usage periods (typically 00:00–06:00 in the Client’s primary operating timezone). 

11.3 Customer Support 

AIHive provides customer support through the following channels: 

• In-platform support ticketing system (app.aihive.global) 

• Email support: info@aihive.global 

• Documentation and knowledge base: docs.aihive.global 

• Dedicated account management and technical contact for enterprise MSA clients 

Support response times are determined by the Client’s subscription tier and any SLA terms agreed in the MSA. Standard SaaS Platform subscribers receive support response within 2 business days for standard issues and within 4 hours for critical service-impacting incidents. 

12. Term, Termination, and Offboarding 

12.1 Term 

These Terms are effective from the date the Client first accesses or uses any AIHive Service and continue until terminated in accordance with this Section. Subscription terms are as specified in the applicable order form or MSA. 

12.2 Termination for Convenience 

Monthly subscription Clients may cancel their subscription at any time by providing written notice to info@aihive.global with effect from the end of the current billing month. Annual subscription Clients who cancel prior to the end of their annual term are not entitled to a pro-rata refund for the remaining term unless otherwise specified in their MSA. 

12.3 Termination for Cause 

Either party may terminate these Terms immediately upon written notice if the other party: 

• Commits a material breach of these Terms that is not remedied within 30 days of written notice specifying the breach 

• Becomes insolvent, makes an assignment for the benefit of creditors, or is subject to bankruptcy, liquidation, or similar proceedings 

• Engages in conduct that, in AIHive’s reasonable judgment, poses an imminent risk to the security, integrity, or legal compliance of the platform or other clients 

12.4 Effect of Termination and Data Return 

Upon termination of these Terms for any reason: 

• All licenses granted to the Client under these Terms shall immediately cease 

• The Client shall cease all use of the Services and delete all AIHive proprietary materials in its possession 

• AIHive will provide the Client with a 30-day period to export Customer Data in machine-readable format before deletion from AIHive’s systems 

• AIHive will delete all Customer Data from its systems within 90 days of the end of the export window, subject to any longer retention required by applicable law 

• For On-Premise Deployments, the Client is responsible for decommissioning the AIHive software stack from its infrastructure; AIHive does not retain Customer Data from on-premise deployments 

13. Regulatory Compliance 

AIHive’s platform is designed to support enterprise clients in meeting their compliance obligations under applicable regulations. The following table summarizes AIHive’s compliance posture across key regulatory frameworks: 

Enterprise clients in regulated industries who require formal compliance documentation (e.g., DPA, BAA, security architecture overview, penetration test reports) should contact info@aihive.global or their designated account manager. Availability of specific compliance documentation may vary by service tier and MSA terms. 

14. Governing Law and Dispute Resolution 

14.1 Governing Law 

These Terms shall be governed by and construed in accordance with the laws of [the jurisdiction specified in the applicable MSA, or, absent an MSA, the laws of Singapore]. For clients located in the European Union or United Kingdom, mandatory provisions of applicable EU or UK consumer or data protection law shall continue to apply regardless of the choice of governing law. 

14.2 Dispute Resolution 

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Services, the parties agree to attempt to resolve the matter through good-faith negotiation between senior representatives of each party for a period of 30 days from written notice of the dispute. If the dispute is not resolved within that period: 

• For disputes involving amounts below USD $50,000: The parties agree to submit to binding arbitration under the rules of [the Singapore International Arbitration Centre (SIAC) or such other body as specified in the MSA]. 

• For disputes involving amounts of USD $50,000 or more: The parties may pursue resolution through arbitration or through the courts of competent jurisdiction as specified in the MSA. 

14.3 Class Action Waiver 

To the maximum extent permitted by applicable law, each party waives any right to bring or participate in a class action lawsuit or class-wide arbitration against the other party in connection with these Terms. 

15. General Provisions 

15.1 Entire Agreement 

These Terms, together with any applicable MSA, DPA, SOW, order form, and any documents expressly incorporated by reference, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, representations, and understandings. In the event of any conflict between these Terms and a Client’s MSA, the MSA shall prevail. 

15.2 Amendments 

AIHive reserves the right to modify these Terms at any time. Material changes will be notified to registered Clients via email and/or in-platform notification with no less than 30 days’ advance notice before the revised Terms take effect. Non-material changes (e.g., corrections of typographical errors, clarifications that do not alter the substance of any obligation) take effect upon posting of the updated Terms at aihive.global/terms. Continued use of the Services after the effective date of any revised Terms constitutes acceptance. 

15.3 Severability 

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the original intent of the parties. 

15.4 Waiver 

No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach does not constitute a waiver of any subsequent breach. 

15.5 Force Majeure 

Neither party shall be liable for any delay or failure to perform its obligations (other than payment obligations) to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, government actions, war, cyberattacks by third parties on critical infrastructure, or failure of third-party telecommunications or utility providers. The affected party shall notify the other party promptly of the force majeure event and shall use reasonable efforts to mitigate its impact. 

15.6 Assignment 

The Client may not assign or transfer these Terms or any rights or obligations hereunder without AIHive’s prior written consent. AIHive may assign these Terms or its rights and obligations hereunder to an affiliate or in connection with a merger, acquisition, or sale of substantially all of its assets, provided that the assignee assumes all obligations under these Terms and the Client is notified within 30 days of such assignment. 

15.7 Notices 

All formal notices under these Terms must be provided in writing and delivered by email (with confirmation of receipt) or by internationally recognized courier to the contact details specified in the applicable MSA or, absent an MSA, to info@aihive.global for notices to AIHive and to the email address associated with the Client’s registered account for notices to the Client. 

16. Contact Information 

For all inquiries relating to these Terms of Service, commercial matters, compliance documentation, or legal notices, please contact AIHive using the following details: 

LEGAL DISCLAIMER: These Terms of Service are provided as a template for AI Hive’s operational use and do not constitute formal legal advice. AIHive and AHT Tech strongly recommend that these Terms be reviewed by qualified legal counsel licensed in the applicable jurisdiction(s) of operation before public deployment, particularly with respect to governing law selection, arbitration provisions, liability caps, and sector-specific regulatory compliance language. Certain provisions (marked with brackets []) require completion with jurisdiction-specific or company-specific information before these Terms are finalized.